Birpara Bazaar, pincode-735204,West bengal india | +91 7797796622

Hint Mart

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HINT MARKET RAY STORE

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Refund and Returns Policy

Refund & Returns Policy

HINT MARKET RAY STORE
Birpara College Para
West Bengal, India – 735204
Mobile: +91 7797796622

1. Overview

At HINT MARKET RAY STORE, we strive to ensure complete customer satisfaction. If you are not entirely satisfied with your purchase, we’re here to help.

This Refund & Returns Policy outlines the terms and conditions for returns, refunds, and exchanges for products purchased through our WooCommerce store.

2. Return Eligibility

You may request a return if:

  • The item was delivered damaged or defective.
  • You received the wrong product.
  • The product is unused, unworn, and in its original packaging.
  • The return request is made within 7 days of delivery.

To be eligible for a return:

  • The item must be unused and in the same condition as received.
  • Original invoice or proof of purchase is required.
  • Tags, packaging, and accessories must be intact.

3. Non-Returnable Items

The following items cannot be returned:

  • Perishable goods
  • Personal care items
  • Items marked as “Final Sale”
  • Gift cards
  • Downloadable/digital products
  • Products damaged due to misuse or improper handling

4. Return Process

To initiate a return:

  1. Contact us at +91 7797796622 within 7 days of receiving your order.
  2. Provide your Order ID and reason for return.
  3. Share photos (if the item is damaged or incorrect).
  4. Our team will confirm eligibility and provide return instructions.

Do not send products back without confirmation, as they may not be accepted.

5. Refund Policy

Once we receive and inspect your returned item:

  • You will be notified of the approval or rejection of your refund.
  • If approved, the refund will be processed within 5–7 business days.
  • The refund will be credited to your original method of payment.

Shipping charges are non-refundable unless the return is due to our error (damaged/incorrect product).

6. Exchange Policy

We replace items only if they are:

  • Defective
  • Damaged
  • Incorrectly shipped

If you need an exchange, contact us at +91 7797796622.

7. Late or Missing Refunds

If you haven’t received your refund:

  • Check your bank account again.
  • Contact your credit card company or payment provider.
  • Processing times may vary depending on your bank.

If you still have not received your refund, please contact us at the number above.

8. Shipping for Returns

Customers may be responsible for return shipping costs unless:

  • The product was damaged
  • The wrong product was shipped

We recommend using a trackable shipping service. We are not responsible for lost return shipments.

9. Cancellation Policy

Orders can be cancelled within 12 hours of placing the order, provided they have not been shipped.

Once shipped, the order cannot be cancelled and must follow the return process.

10. Contact Information

HINT MARKET RAY STORE
Birpara College Para
West Bengal, India – 735204
Mobile: +91 7797796622

For any questions regarding returns or refunds, please contact us during business hours.